o In order to streamline the on-line support requests and better serve the populace, we are utilizing this support ticket system, hosted on an osTicket Server.
o Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
o For your reference we can provide complete archives and history of all your support requests.
o A valid email address is required to submit a ticket.
o Announcements, Outages and Notifications can be reviewed at https://webminister.eastkingdom.org
There are several things that you can do on this site.
The most important one is being able to Open a New Ticket with the Webministry by clicking on the "Open a New Ticket" button you see above.
For step by step instructions on How To Open a Ticket or Check your Open Ticket Status, please refer to the Knowledgebase available to the Kingdom, through the "Knowledgebase" button, found above.
For ease of reference: How To Open A Help Desk Ticket
This includes how to set up IMAP for the Kingdom Email System.
PLEASE DO NOT OPEN TICKETS FOR THESE ISSUES
o Comcast, Gmail, Hotmail, and Yahoo! email services are blocking some emails being sent from the @eastkingdom.org domain.
«Please note, the osTicket software used for this page does not have native support for mobile devices at this time.»
We are looking into getting Mobile Support added to this system, and will announce it when it is available.
In Service to the East Kingdom,
Vérifier le statut d'un ticket
Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket