Frequently Asked Questions

How To: Access an Email Box - All Platforms (Updated 2/3/2017)

How To: Access an Email Box - All Platforms


East Kingdom Officer Webmail Portal

East Kingdom Webmail Portal
  • Go to https://mail.eastkingdom.org/
  • If your email address is officer@localbranch.eastkingdom.org, your webmail username is also officer@localbranch.eastkingdom.org
  • Your webminister should give you your password.
You can use the webmail interface to change your password.
Once Logged In, Choose Settings, Then Password.
East Kingdom Webmail Settings
East Kingdom Webmail Password

Email Help

If you are unable to log into the webmail system, or would like help configuring your email client, please go to the East Kingdom Help Desk and open a ticket.

User Name and your Email Address

Your email address is officer@localbranch.eastkingdom.org, where officer is your office and localbranch is the name of your group.

Your username to log into IMAP will be [officer.localbranch].

If your email address is kingdom level, such as officer@eastkingdom.org, the group portion is [east-kingdom], so your IMAP username will be officer.east-kingdom

However, it isn't quite that simple. What you use for localbranch may not be exactly what you expect. If there are hyphens in your email address that might not be what you expect either. the officer portion of your email address might not be precisely the same. To test this, you can log in to the webmail system using what you expect your IMAP username to be. If you can't log in, it is time to put a ticket into the East Kingdom Help Desk and find out what your IMAP username should be.

Specific Client Instructions

Apple iOS Devices

Apple iOS devices

  • Go to Settings
  • Select Mail, Contacts, Calendars
  • Choose Add Account
  • Choose Other
  • Choose Add Mail Account
You should now be on the New Account screen.
  • Your Name should be your group and office, such as "Deputy Seneschal Midland Vale"
  • Your Email is your kingdom email, such as our example officer@localbranch.eastkingdom.org
  • Your Password is the password to your kingdom email. If you don't have this, contact your webminster.
  • Your Description is what your mailbox will show up as in your device. You could set this to your office name, for example.
  • Go to Next
You should now be on a screen with IMAP and POP options. IMAP should already be selected. You can not use POP so this is right.
  • In the Incoming Mail Server section
    • Make the Host Name imap.eastkingdom.org
    • Set the User Name to your IMAP user name, as is discussed earlier in this page. This name isn't intuitive, for our example we're going to use the example officer.localbranch
  • In the Outgoing Mail Server section
    • Make the Host Name smtp.eastkingdom.org
    • Set the User Name to your IMAP user name, such as officer.localbranch as above.
    • Enter your password
Go to Next
iOS Mail should automatically verify all of your information and choose the right security settings behind the scenes.
You should get to a page with 'Mail' and 'Notes' options. You can un-check Notes if you want to. Mail should be checked.
Go to Save
After Mail verifies the information, click Save.
You should now be able to access your new mailbox in the Mail program. At the top of the page, there should be a left arrow, if you go there you should see your new mail account in the list of mailboxes.
To confirm that your Sent, Drafts and Deleted message will be stored on the server, as intended, go to Settings and Mail, Contact, Calendars. Click the Account address in the IMAP section. Scroll to the bottom of the Account screen and select Advanced. In the Mailbox Behaviors section, select each of the Drafts, Sent, and Deleted Mailbox entries and confirm that the checked mailbox is in the "On the Server" section, not in the "On my iPhone" section. Archive Mailbox shouldn't matter because the next section, Move discarded messages into, should be set to Deleted Mailbox.

Android Phone or Tablet

Android phone or tablet "email" program

  • Start up the Android Mail App and choose the Services (This is from a Samsung Galaxy S5. Yuor images may  look slightly different.)
IMAP Step 1
  • Choose Manage Accounts
IMAP Step 2
  • Choose to add an account.
IMAP Step 3
  • Enter your email, for example officer@localbranch.eastkingdom.org, for the email address.
  • Enter your password for the password.
IMAP Step 4
  • Hit Manual Setup
IMAP Step 4b
  • Choose IMAP account
IMAP Step 5
  • Your email address should be correct.
  • Change your Username to your officer.localbranch username.
  • NOTE: Only Kingdom Offices need to remember office.east-kingdom for the Username.
  • Your password should be correct.
  • Make certain the IMAP server is imap.eastkingdom.org
  • Change the Security Type to TLS (Accept all certificates)
  • You shouldn't need to worry about the port.
IMAP Step 6

Hit Next
If done correctly you should not see the following error:
IMAP Step 7

You should now be at Outgoing server settings
  • Change the security type to TLS (Accept all certificates)
  • You shouldn't need to worry about the port.
  • If there is a Require sign-in checkbox, it should be checked.
  • Your username should be officer.localbranch already, but if it isn't, you should fix it.
  • Your password should already be there.
IMAP Step 8

Hit Next
You shouldn't need to worry about any of the sync schedule options, they should be good enough already. You can feel free to play with them if you want, though. You can always come back later and change these.
Hit Next
You should now be at Email accounts
  • You can give this account a "name" to display in your email screen. The automatic one is probably fine.
  • You can also set "Your name" which will be displayed to the other person when they receive mail from you. This should be set as "Shire Office" (for example, Midland Vale Deputy Seneschal)

Thunderbird

Thunderbird

Under Accounts select the Create a new account option for Email'.
Answer the Would you like a new email address question with Skip this and use my existing email
You should now be at the Mail Account Setup screen.
  • Your Name should be your office and group, for example Midland Vale Deputy Seneschal
  • Your email address should be your email address, such as officer@localbranch.eastkingdom.org
  • Your password should be the password to your email account. Contact your webminister if you don't have this.
  • Go to Continue
You should get to a more detailed setup screen.
  • Select Manual Config
  • Incoming should already be set to IMAP.
  • Set the Incoming Server Hostname to imap.eastkingdom.org
  • Change the Incoming SSL protocol to SSL/TLS
  • Set the Authentication method to Normal Password
  • Set the Outgoing Server Hostname to smtp.eastkingdom.org
  • The outgoing Port, SSL protocol, and Authentication method should already be okay.
  • Set the Incoming Username to your IMAP username. As described above, this is not your email address. We're using officer.localbranch for the examples.
  • Go to Done
You should see an Add Security Exception screen. Select Confirm Security Exception to continue.
You should now have your new email address in your list of email addresses. Click on Inbox in the address and the mail folders for this address should show up.

GMail Andriod App

Gmail client on Android devices

You can configure the gmail client on your smartphone or tablet to read your kingdom email. This does not move your email into gmail, it merely allows the gmail client on your device to read and send email through the kingdom servers. On most devices, this means you'll also be able to use your gmail address book to manage the addresses you communicate with.

Enter your gmail program and go to the menu. You should see your mailboxes and a list of labels. Scroll all the way down and go to the Settings.

Go to Add account
You should be at Set up email. Select the Personal (IMAP/POP) option and go to Next.
Enter your email address, for example officer@localbranch.eastkingdom.org and go to Next.
Select the Personal (IMAP) option and go to Next.
Enter your password, which your webminister should be able to help you get if you don't already have it, and go to Next.
You should now be on Incoming server settings.
  • Change your username. Your username should be your IMAP username, as is discussed earlier in this document. For purposes of this tutorial, we'll use officer.localbranch. You can't use your email address here, only your IMAP username.
  • Change the server, it should be imap.eastkingdom.org
  • Ignore the port, it will automatically use the right port for the security type.
  • Chagne the security type to SSL/TLS (Accept all certificates)
  • go to Next.
You should now be on Outgoing server settings.
  • Change your SMTP server to smtp.eastkingdom.org
  • Ignore the port, it will automatically use the right port for the security type.
  • Change the security type to STARTTLS (accept all certificates)
  • Leave the require signin checkbox checked.
  • Change the username to your IMAP username, as above, such as officer.localbranch [This can not be your email address.]
  • Leave your password alone, it should already be correct.
  • go to Next.
You should now be on Account options. The settings should be adequate, but you can change them if you want. You can also come back and change these later. Go to Next.
It should take a moment and create your email account.
You should arrive at a page that says Your account is set up and email is on its way!
  • Leave the Account name alone if you want, this is an internal identifier that you'll see when you're choosing which email account to look at in gmail.
  • Change Your name to be relevant to the office. For example, Midland Vale Deputy Seneschal.
  • go to Next.
Once you're done, you can go back to the main Gmail screen. To select this email account, find the Gmail menu and notice that there's a downward facing triangle beside your email address. Hit the email address and a menu drops down for you to choose other email accounts to read. One of those should now be your kingdom email account.
Email Config

Details

In this section we cover some raw information that you'll probably never see.
You probably don't need to read the rest of this section.
  • Username
    officer.localbranch for purposes of this guide, as noted above it can be more complicated than this
    Password
    Your webminister should be able to set up your password, if you don't know it.
    Incoming
    • Protocol
      IMAP
      Security
      SSL or SSL/TLS with Accept All Certificates if the option is available.
      Server
      imap.eastkingdom.org
      Port
      993
      Authentication
      Normal password
    Outgoing
    • Server
      smtp.eastkingdom.org
      Security
      STARTTLS with Accept All Certificates if the option is available.
      Port
      587
      Authentication
      Normal password
      A thank you to Lord Joel of Vestfell, Baron Mael Eoin mac Echuid, Lord Brochmail de Angelspur and the Webministers of the East for their assistance in testing these settings and supplying the basis of the tutorial.


 Last updated Mon, Jun 2 2014 11:00pm

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