Frequently Asked Questions

3. How To: Open A Help Desk Ticket (Users)
Category: East Kingdom Web Server General Questions
Topic:
3. How To: Open A Help Desk Ticket (Users)

Tool/Service: Website Services
Description: THIS IS NOT FOR WEBMINISTER LOGINS

The East Kingdom Webministry maintains an online Help Desk Portal located at https://helpdesk.eastkingdom.org to better serve the Kingdom's needs.

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From the main page, the "Support Center Home" is highlighted as that is the page you are on.

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Across that top menu bar there are three other choices, namely the Knowledgebase, Open a New Ticket, and Check Ticket Status.

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For this guide, we are interested  in the Open a New Ticket choice.

Left Click on the area labeled "Open a New Ticket" and it will highlight to denote a change in page.
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The page now shows:
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We were receiving SPAM tickets prior to setting up Logins. As it says, "To better serve you, we encourage our Clients to register for an account."

All members of the Kingdom are our "Clients".

You may sign into the Help Desk by using the login panel on the right:
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WEBMINISTERS!
Please choose the link:
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Once logged in, you will see this screen:
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There are several steps to fill out the form. They are designed to route automatically to the proper Webminister for the quickest resolution possible.

First, you must choose your Help Desk Topic.
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The main topics are: 
  • Event Site Assistance
    • For Event Websites
  • Feedback
  • General Inquiry
  • Guild Assistance
    • For Royal Guilds
  • Office Assistance
    • For Kingdom Offices
  • Orders List Help
    • For Polling Lists
  • Quality Assurance
  • Report A Problem
  • Request
  • Services Support
  • Webminister Assistance
    • For Local branches

As always, if you have any additional questions, concerns or updated information regarding the above, any current events or outages, please do not hesitate to contact the Webministry.
In Service to the Kingdom,
The Webministry


 Last updated Fri, Apr 29 2016 11:08am

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